Terms of Service

Last updated: August 18, 2026
⚠️ Legal disclaimer: These are plain-English Terms of Service drafted by the operator of RentReel (RentReel LLC (a Wyoming limited liability company, wholly-owned subsidiary of Joy Family Holdings LLC)), not a lawyer. They describe how the product works and what you can expect from us. They are not a substitute for attorney review. If you're operating RentReel commercially, in a regulated jurisdiction, or you're concerned about specific edge cases, have your attorney review and customize before relying on them.

1. The product

RentReel is a bookkeeping web app for short-term rental operators. You provide your own data (via CSV upload or manual entry); the app organizes it and produces reports including Schedule E exports.

RentReel is provided as-is, without warranties of any kind. It is a tool to help you organize records — it is not tax, legal, or financial advice. Always verify outputs with a qualified CPA before filing tax returns or making financial decisions.

2. Your account

3. Acceptable use

You may use RentReel for your own bookkeeping. You may not:

4. Pricing & billing

5. AI-assisted document processing (Pro+ Tax)

Pro+ Tax includes an auto-extract feature that reads uploaded PDFs/images (Form 1098 mortgage statements, insurance declaration pages, property tax bills) and populates structured fields (interest paid, servicer, balance, rate, monthly P&I, escrow, carrier, premium, tax amount, property address).

How it works:

What it is NOT: the AI does not provide tax, legal, or financial advice. It performs data extraction (OCR-like functionality). All tax computations use RentReel's deterministic code — the AI never touches tax logic.

By uploading a mortgage/insurance/tax document, you consent to this processing. If you do not consent, do not use the auto-extract feature — you can still manually enter all fields.

6. Tax disclaimer (read this)

RentReel is not a CPA, tax preparer, or legal advisor. Outputs of this app — including Schedule E exports, REPS qualification indicators, Material Participation tests, and Cost Segregation estimates — are based on the data you enter and rules described in IRS publications, but:

Always have a qualified CPA review your books and tax positions before filing. We will not be liable for tax positions you take based on app outputs.

7. Data & privacy

How we handle your data is described in our Privacy Policy. Summary: we store only what's needed to make the product work, we don't sell or share it, you can export or delete it anytime.

8. Termination

You can terminate your account anytime via Settings → Account → Delete Account. We can terminate accounts for violations of these Terms with reasonable notice (or immediately for severe violations like fraud or abuse).

Upon termination, your data is deleted from our active systems within 30 days. Backups (encrypted) are purged within 90 days.

9. Warranties & disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, RENTREEL LLC DISCLAIMS ALL WARRANTIES INCLUDING (BUT NOT LIMITED TO) IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, UNINTERRUPTED OPERATION, AND SECURITY.

RentReel is not a licensed tax advisor, CPA firm, law firm, insurance agent/broker/producer, or financial advisor. Nothing produced by the service — including bookkeeping outputs, Schedule E exports, cost segregation estimates, REPS/§469 material-participation dashboards, insurance quote referrals, or any AI-generated content — constitutes tax, legal, insurance, accounting, or financial advice. You are solely responsible for verifying every figure before filing, signing, or acting on it, and for engaging qualified licensed professionals for advice that fits your specific situation.

10. Limitation of liability

To the maximum extent permitted by law, RentReel LLC's total aggregate liability to you for any and all claims arising out of or related to the service is limited to the greater of (a) the fees you paid us in the 12 months preceding the claim, or (b) US$100.

IN NO EVENT WILL RENTREEL LLC, ITS PARENT, OFFICERS, EMPLOYEES, OR CONTRACTORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES — INCLUDING (BUT NOT LIMITED TO) TAX PENALTIES, IRS AUDITS OR ADJUSTMENTS, LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, REPUTATIONAL HARM, OR THIRD-PARTY CLAIMS — EVEN IF ADVISED OF THE POSSIBILITY.

11. Indemnification

You agree to defend, indemnify, and hold harmless RentReel LLC, its parent Joy Family Holdings LLC, and their respective officers, employees, and contractors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the service; (b) your violation of these Terms; (c) your violation of any law or third-party right (including intellectual property rights or privacy rights of your customers, tenants, guests, or vendors); (d) any content or data you upload, submit, or transmit through the service; and (e) any tax filing, insurance placement, or financial decision you make based on outputs from the service.

12. Dispute resolution — binding arbitration & class-action waiver

Please read this section carefully — it affects your legal rights.

Any dispute, claim, or controversy arising out of or relating to these Terms or the service (a "Dispute") will be resolved by binding individual arbitration, not in court, and not on a class or representative basis, except as noted below. Arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration will be held remotely by video or telephone, or, if in-person is required, in Tuscarawas County, Ohio. The arbitrator's decision is final and binding.

Class-action waiver. YOU AND RENTREEL LLC EACH WAIVE ANY RIGHT TO BRING OR PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, REPRESENTATIVE ACTION, OR CONSOLIDATED PROCEEDING. Disputes must be brought in your individual capacity only. The arbitrator may not consolidate more than one person's claims or preside over any form of class proceeding.

Exceptions. Either party may (a) bring an individual claim in small-claims court if it qualifies, or (b) seek injunctive or equitable relief in court to protect intellectual property or trade secrets. These exceptions do not waive arbitration for other Disputes.

Opt-out. You may opt out of this arbitration/class-waiver clause by emailing legal@rentreel.co within 30 days of first accepting these Terms with the subject "Arbitration Opt-Out." Opting out does not affect any other provision of these Terms.

13. Force majeure

RentReel LLC is not liable for any failure or delay in performance caused by events beyond its reasonable control, including but not limited to: acts of God, natural disasters, war, terrorism, pandemics, civil unrest, government actions, labor disputes, internet outages, cyberattacks, or failures of third-party sub-processors (Supabase, Cloudflare, Stripe, Anthropic, Meta, Google, or others named in our Privacy Policy).

14. Governing law

These Terms are governed by the laws of the State of Wyoming, USA (RentReel LLC's state of formation), without regard to conflict-of-law rules. For any Dispute not subject to arbitration under §12, the exclusive venue is the state or federal courts of Tuscarawas County, Ohio (RentReel's operating location).

15. Changes to these Terms

We may update these Terms occasionally. If we make material changes, we'll email you at least 30 days before they take effect. Continued use of the service after changes take effect constitutes acceptance. If you do not agree to the updated Terms, your sole remedy is to stop using the service and delete your account.

16. Contact

Questions about these Terms: support@rentreel.co